Customer Service Strategies

Healthcare has realized the importance of integrating the concepts of great customer service into their operations (e.g. the success of the book If Disney Ran Your Hospital; and the Studer Group).

 We understand how to assess, develop strategies for, and implement improvements in, customer service.  Prior to working in Healthcare, Tim Webb consulted with organizations that were focused on customer service (e.g. Delta Airlines, TechData, Maritz, Louisville Gas & Electric, Blount Lumber Company).  Results of working with these non-healthcare clients allows InfoArch Consulting to bring best customer service practices to healthcare.  We have provided a range of services from helping an IT department improve their help desk, to an entire health system developing an overall customer service strategy.